Privacy Policy

1. Information We Collect

a) Account Information

When you create an account, we collect:

• Email address (for login, communication, and authentication)
• Username (optional)
• Password (hashed and securely stored)

b) Uploaded Content

When using our tools, you may upload files (e.g., audio, video, or text). We collect and process:

• Uploaded files for the purpose of generating results
• Metadata (e.g., file size, duration, format)
• File storage details (if applicable)

c) Payment Information

If you purchase a premium plan, our payment provider (e.g., Stripe or Paddle) may collect:

• Name and billing address
• Credit card or other payment method
• Transaction ID

We do not store credit card details on our servers.

d) Usage Data

We collect anonymized data such as:

• IP address (anonymized if required by law)
• Browser and OS information
• Usage logs (tool usage, performance data)
• Cookies and analytics

2. How We Use Your Information

• Provide and improve our tools and services
• Authenticate users and protect against fraud
• Deliver customer support
• Process payments and subscriptions
• Analyze usage trends (e.g., most popular tools)
• Send important updates (opt-in for marketing emails)

3. File Storage & Retention

• Uploaded files may be temporarily stored on our servers to provide processing results.
• If you are logged in, you may choose to save files for later access. You can delete them at any time.
• For anonymous users, files are automatically deleted within a short window (e.g., 1 hour).
• We do not retain deleted files or backups of deleted files.

4. Cookies and Tracking

We use the following cookies:

• Essential cookies – for authentication, session management
• Analytics cookies – Google Analytics or similar
• Ad cookies – if ads are displayed (Google AdSense, etc.)

You can manage cookie preferences via your browser or our cookie banner.

5. Third-Party Services

We may use:

• Cloud providers (e.g., Vercel, AWS) for hosting and file storage
• Analytics (e.g., Google Analytics)
• Payments (e.g., Stripe, Paddle)
• Advertising (e.g., Google AdSense)

These providers have access to limited data to perform tasks on our behalf. All third parties are contractually obligated to keep your information confidential and secure.

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data based on:

• Your consent (e.g., email marketing, cookies)
• Our legitimate interest (e.g., improving services)
• Contractual necessity (e.g., subscription handling)
• Legal obligation (e.g., record keeping)

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Withdraw consent
• Export your data (data portability)

You can exercise these rights via your account dashboard or by contacting us directly.

8. Data Security

We take your privacy seriously. Measures include:

• HTTPS encryption
• Secure hashing of passwords
• Temporary file storage with automatic expiry
• Rate limiting and bot protection
• Access control for stored content

No system is 100% secure, but we follow industry best practices.

9. Children's Privacy

Mp4 to Text is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.

10. Data Retention

• Account data is retained until you request deletion
• Uploaded files are retained based on your preferences (temporary vs. saved)
• Billing records are retained for legal/accounting purposes

11. Policy Changes

We may update this Privacy Policy periodically. The "Effective Date" at the top indicates when it was last revised. If we make material changes, we'll notify users by email or site banner.

12. Contact Us

For questions about this policy or your data:

Email: hello@mp4totext.com

Website: https://mp4totext.com